Patient Liaison Assistant

Patient Liaison Assistant Michelle heads up Coppergate Clinic’s friendly front of house team and truly sets the tone for the exemplary customer service our patients have come to expect as standard. A self-confessed ‘people person’, Michelle ensures all visitors to the clinic are met with the warmest of welcomes and that even the most nervous of patients are put at ease from the moment they arrive.

Having been a valued part of the clinic team since 2016, Michelle has amassed extensive knowledge of both the treatments and products available and is always delighted to assist patients with any queries they may have whether before or after treatment.

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Professional experience

Michelle cemented her passion for customer service during the 12 years she managed the front desk of multiple busy city hotels. Within these roles she also oversaw the smooth running of a wide range of events and enjoyed meeting and assisting guests from all over the world.

More recently, Michelle’s keen interest in health and fitness lead her to study for and gain qualifications in personal training.

Areas of Specialism

Patient journey coordination

Overseeing the smooth running of the clinic

Managing all aspects of the Clinics’ front of house

News & PR

The latest from Coppergate Clinic

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Has ‘zoom face’ driven a cosmetic surgery boom?

The new way of working is a key factor in the surge in cosmetic surgery and aesthetic treatments, but is more time spent in front of the camera really at the root of the rise in cosmetic procedures? And is the cosmetic surgery 'zoom boom' really the phenomenon the media would lead us to believe?

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How to minimise swelling after surgery

Whomever your surgeon is at Coppergate Clinic, following surgery you will be provided with a detailed recovery plan, ensuring you experience optimal healing. But is there anything you can do to reduce downtime and post-surgery swelling?

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