Originally from the beautiful Northumberland coastline, Charlotte relocated to York in 2019 to pursue her passion for literature. She completed her undergraduate degree in English Literature at York St John University, and later advanced her studies with a master’s degree in Contemporary Literature, graduating in 2025.
Charlotte joined Coppergate Clinic in 2024, bringing with her almost a decade of experience in the hospitality industry. Her background has equipped her with a deep understanding of the importance and power of thoughtful, attentive service. With her approachable nature, attention to detail, and commitment to exceptional service, Charlotte is a valued member of the Coppergate team and a friendly, reassuring presence for every patient she meets.
As a naturally warm and engaging person, Charlotte has always been drawn to roles that involve connecting with others. Over the course of her career, she has worked in several prestigious hotels, including the renowned Milner, where she honed her approach to delivering high-quality customer care. She takes pride in creating a welcoming environment where clients feel comfortable, valued, and cared for from the moment they step through the clinic doors. Her strengths include clear communication, a calm and composed demeanour, and a natural ability to build genuine rapport with clients. Passionate about being part of each patient’s journey, Charlotte finds it deeply rewarding to witness the positive transformations – both physical and emotional – that surgical procedures can bring.
Outside of her professional role, Charlotte enjoys a wide range of interests. She is an avid reader with a love for contemporary fiction, and she finds balance through hiking, yoga, and staying active. She also has a strong appreciation for the arts, particularly musical theatre, which has been a longstanding passion of hers.
Patient journey coordination
Overseeing the smooth running of the clinic
Assisting with All Aspects of the Clinic’s Front of House